What are A&AS services?

A&AS is defined as identifying services acquired by contract from non-governmental sources to support or improve organization policy development, decision making, management and administration; support program and/or project management and administration; provide management and support services for Research & …

What is knowledge Based services?

Knowledge Based Services, commonly referred to as Advisory and Assistance Services (A&AS), relates to tasks that require the application of detailed processes or technical knowledge.

Why services are knowledge-based?

An effective knowledge base delivers that exact immediate information customers are looking for – in an organized way that’s easy to use. A customer service knowledge base is so important to your customer experience as it allows customers to get the right information on how and when they want it.

Which industry is a knowledge-based industry?

Typically, firms involved in pharmaceuticals, health biotech, new materials, telecommunications, information technology, software, medical equipment and avionics are considered to be in the knowledge-based industries.

Why is product knowledge important to customer service?

Product knowledge will make your customer service team sound confident, competent and efficient. Their conviction in the company’s offering will be reflected when they interact with the customer leading to higher possibility of a sale and customer satisfaction.

What are examples of industry knowledge?

Here are some examples of industry expertise:

• knowledge of the company’s relationship with the market, competitors, and suppliers.
• information about clients’ needs and types of clients.
• knowledge of the current industrial players’ capabilities and their strategies.
• knowledge of the business product development process.

How do you get industry knowledge?

There are several ways to increase industry knowledge. Highlighted below are some of the major tools industry players can use to gain industry knowledge.

1. Networking.
2. Reading industry publications.
3. Mentorship.
4. Online research.
5. Taking refresher courses.
6. Finding a niche.
7. Identify new opportunities.

Why is product knowledge so important?

Why is Product Knowledge Important? The better your sales team knows and understands a product, the more effectively they can communicate with customers about its value and use to them, and the more likely they will make a sale.

Where can I find industry knowledge?

There are several ways to increase industry knowledge. Highlighted below are some of the major tools industry players can use to gain industry knowledge.

• Networking.
• Reading industry publications.
• Mentorship.
• Online research.
• Taking refresher courses.
• Finding a niche.