How do I turn off the main water at the street in Toronto?
Book water turn on or turn off appointments by calling 311. Appointments can be booked ahead of time, within four-hour time blocks. Property owners can request to turn the City’s water supply on or off for the following reasons: to complete repairs or renovate a home or building.
Can water supply be cut off?
Can your water company disconnect your supply? If you are a domestic (non-business customer), water companies can’t, by law, disconnect or restrict your water supply if you owe them money. If you’re a tenant, see Paying your water bill if you’re a tenant.
Where is the main water shut off valve outside?
If the water main shut off valve is located outside, it will be buried underground near the street. Look for a round or rectangular metal cover flush with the grass or sidewalk. It might be labeled “water meter” to help you identify it. Under this cover is the water shut off valve.
Where is the water shut-off valve in an apartment?
If you live in an apartment, co-op, or condo, it will be near your home’s main water lines, most likely under the kitchen sink, in the bathroom, or near your in-apartment washer and dryers. It is also possible that each of those is a separate line supplying water only to those areas.
Can a property owner turn off the water in Toronto?
Property owners can request to turn the City’s water supply on or off for the following reasons: If this is an emergency leak or pipe burst, see what to do. Note: The City will not turn off the water for landlord or tenant disputes. Water meters are property of the City of Toronto and should only be removed by City staff.
Where is the main water shut-off valve located?
The main water shut-off valve is typically located on the foundation wall where the drinking water pipe enters your home. Make sure you know where it is and how it works. If going on vacation, you can protect your home from leaks or frozen pipes by turning off your main water supply and opening the taps to drain water from the plumbing.
What to do if your water shut off valve is not working?
If the shut off valve is not working, you can contact the City to turn off the water supply at the property line. There is a fee for this service. Water Turn Off requests can be made by calling 311 (online requests are not available). Toronto Water staff will arrive within two hours.
Who is responsible for a broken water pipe in Toronto?
Toronto Water staff will arrive within two hours. Someone must be home to in order for staff to access the property. If the break is located on the private portion of the pipe, the homeowner is responsible for conducting repairs. There will be a fee to turn off the water and to turn it back on once repairs are complete.