What is HPE Proactive Care?
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. You can choose from a range of hardware reactive support levels to meet your business and operational needs.
What are the three service levels available to customers with HPE tech care?
What is HPE support?
HPE CloudLine Parts+RemoteTech wDMR 3 Year Supp Created for service providers, HPE Cloudline Support Services are a selection of hardware support features designed to help keep your IT staff focused on your business, not on repair and maintenance activities.
What is HPE proactive care 24×7 SVC?
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively.
What is HPE 3y tech care essential service?
The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload and avoids the Customer spending time answering sometimes unnecessary triage or entitlement questions.
What is HPE Tech Care Basic?
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud. …
What does HPE Foundation Care cover?
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software.
What are the service levels for HPE tech care?
HPE Pointnext Tech Care service levels (Basic, Essential, and Critical) are available across all products and include on-site and parts.
How do you raise a support case with HPE?
Access the Hewlett Packard Enterprise Support Center website (https://www.hpe.com/support/hpesc).
- Select Access Cases.
- Sign in with your HPE Passport.
- Do one of the following: Enter your contract or warranty ID.
- Click Submit a case.
- Enter the requested information, and then click Submit.
Is US health care reactive or proactive?
Unfortunately, most Americans focus strictly on reactive healthcare, only visiting the doctor’s office when a problem arises. While this may seem like the best course of action, many health and wellness experts are now stressing the importance of proactive healthcare.
What is HPE point next?
HPE Pointnext Services is redefining IT support services with a customer-focused, global technology services experience that provides a faster time to resolution by accelerating access to the resources and specialised expertise you need.
How do I escalate HP support?
- Contact your sale representative from HP and explain the issue. Ask them to open and escalate these tickets.
- Also call 1-800-633-3600 and demand a escalation manager that is on duty.
- CC: sale representation on all emails until resolved. Stay on top of communication (respond daily).