How do you troubleshoot a Brother fax machine?

Problems receiving or sending faxes

1. Press the Hook key to verify your Brother machine has a dial tone.
2. Make sure your line connections are correct.
3. Press the Hook key again to verify the Brother machine has a dial tone.
4. Verify that no other applications or computers are downloading files.

Why is my Brother fax machine not receiving faxes?

If you are having difficulty receiving faxes, please follow the instructions below: Verify your Brother machine has a dial tone. If there is no dial tone, verify the telephone line cord is directly connected from the Brother machine’s LINE jack (socket) to the wall telephone jack (socket).

Why is Brother printer on fax only?

You should choose Fax Only Mode if you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes. In Fax Only Mode, you can make outgoing voice calls, but you cannot receive incoming voice calls unless you answer the call before your Brother machine does.

How do I turn off fax only on my Brother printer?

Disable PC-Fax Receive

1. Press Menu.
2. Press ▲ or ▼ to display Fax. Press OK.
3. Press ▲ or ▲ to display Memory Receive. Press OK.
4. Press ▲ or ▼ to display PC Fax Receive. Press OK.
5. Press Off.
6. Press Stop/Exit.

Why is my fax machine not working?

Check the fax connection Check for phone line connection issues that might cause fax receiving to fail. Confirm the fax cords are in the correct ports: The phone line should be connected to the 1-LINE port and the answering machine, if used, should be connected to the 2-EXT port on the back of the printer.

Why is my fax line not working?

Your fax may go through if you try again. The Failed (Fax negotiation failed) error could occur for different reasons: The system initiated a fax transmission but could not synchronize with the far-end fax. A remote fax machine was detected, but the sending and receiving modems could not establish communication.

Why would a fax not be received?

If your destination is claiming that they haven’t received your fax, there could be two issues: Depending on the technology (fax machine, fax modem, online fax, …) that your destination is using it might take some time to print the fax out, or their machine might be out of paper/toner to print your fax.

How do I troubleshoot a fax problem?

Fax Troubleshooting

1. Make sure your fax machine is connected to the phone line. There is a phone cord that connects the fax machine to a phone jack in the house and this is how it sends data to other fax machines.
2. Check for dial tone.
3. Check for interference.

How do I get my printer out of fax mode?

How do I turn off fax on my printer?

1. Try updating the drivers. Open the Control Panel. Click on Hardware & Sound.
2. Uninstall the printer. Firstly, open the Settings. Secondly, click on the Devices.
3. Reinstall the printer. Connect the printer to your computer and turn it ON. Open the Settings.

How do I get my Brother printer to fax?

Follow the steps below to print the faxes you have received:

1. Press (Settings). (
2. Press All Settings.
3. Press the Up or Down arrow key to display Fax.
4. Press Fax.
5. Press the Up or Down arrow key to Print Fax or Print Document.
6. Press Print Fax or Print Document.
7. Press Yes or OK.
8. Press (Home).

How can I test if my fax machine is working?

To test a fax machine simply fax to somebody else with a fax machine – and have them send a reply fax back to you. When sending the fax, turn on the confirmation page feature – a successful confirmation page shows that the fax machine on the other end has successfully received the message.

How do I know if my fax machine is working?

Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963). When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.