Tickets

When will I receive my tickets?

All ticket holders have been e-mailed an electronic “print at home” ticket.

 

If you have not seen this, please check your e-mail accounts “spam” or “junk” settings to ensure the e-mail has not been re-directed. If you have not received an electronic ticket and think that you should have, please let us know by contacting somme2016@seetickets.com

I can't see my electronic ticket in the e-mail; what can I do?

Your electronic ticket will have been sent as an attachment to an e-mail. You may find that the document appears at the top or the bottom of the e-mail, depending on you e-mail account settings.

The file will be called “print-at-home-XXXXXXXX”, with a unique eight digit reference at the end.

If you still cannot access the file, please contact somme2016@seetickets.com.

Some of the details on my ticket are incorrect; how can I get them changed?

The tickets have been produced based on the information you have supplied. However, it is important that they reflect the correct information, as they will be checked against your passport details on entering the site.

If you have noticed an error, or your passport has expired and you are expecting a new passport number, please contact somme2016@seetickets.com.

I am having difficulty printing the tickets, what can I do?

If you are experiencing a technical problem printing the tickets, please contact somme2016@seetickets.com for further assistance.

If you  are unable to print the tickets at home, a friend or family member, or local library could help with printing them; because they are named only you can use the ticket on the day.

Can I bring additional family members or guests with me?

Due to the limited space on site, and the security and transport considerations, it is not possible for you to bring additional guests other than those with named tickets. Only those guests named on the ticket will be able to get access to the event. Please note that this includes children. 

What about people I am travelling with who don’t have tickets?

If you are travelling with extra people who do not have tickets for the event, they will still be able to view the ceremony on large screens based at:

  • Jules Verne Circus, Amiens
  • Albert public gardens
  • Casino Building, Arras
  • the Peronne cultural centre

Please note that seating may be limited at these sites. Many of these locations will also have other events taking place on or around 1 July; more details can be found on the Somme Battlefields website.

I have lost my ticket; what can I do?

If you have lost the printed ticket, you can print another copy.

If you have lost the email with your ticket and are unable to print another copy, please email info@somme2016.org quoting your reference number and requesting that your tickets be re-sent.

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Can I transfer my ticket?

Tickets are non-transferable.

Transport and Travel

How do I find out more about travel arrangements for the event?

All ticket holders have been already been e-mailed details about transport and travel for the event. If you have not received this e-mail, or have lost it, please contact info@somme2016.org for more information.

A further update with full details of exactly when and where you need to report on 1 July will be issued to guests shortly. If you have not received this by 13 June please let us know by contacting info@somme2016.org, and we can resend this information to you.

In addition, more information about visiting the Somme battlefields can be found on the Somme Battlefields website.

Further information about travel and accommodation in the Somme region can be found on the Somme Tourism website.

When will I receive my transport allocation?

All ticket holders should receive their electronic tickets by 9 June. Tickets will be sent to the e-mail address you have previously given us for the ballot.

You will also receive a separate e-mail with full details of when and where you need to report on 1 July. This has been based on the information you have already supplied when your tickets were confirmed.

What access is there to the event for people with disabilities?

The 1 July event will be accessible for wheelchair users and people with impaired mobility, and transport for guests with disabilities will be provided as part of the ‘park and ride’ transport onto site.

If you or your guest have impaired mobility, or are a wheelchair user, please remember to include this information when submitting your guest information, so we can ensure that all necessary arrangements are made.

What can I bring with me on the day, and what do I need to bring?

All ticket holders have been e-mailed about transport and travel arrangements, including what can and cannot be taken to the event. If you have not received this e-mail, or have lost it, please contact info@somme2016.org for more information.

Please remember that all guests will be subject to a bag search and metal detector scan, and will need to present their ticket and a valid passport on arrival at the event.

What are the different transport options?

All ticket holders will be allocated a transport option, based on the preferences they submitted when confirming their tickets. Guests will be informed individually of when and where they need to report.

I'm staying within the restricted zone, close to Thiepval. How do I get to the event?

Your accommodation provider will need to obtain a resident’s car pass for you. You then need to go to the park and ride to clear security and event accreditation.  Under no circumstances can you go direct to the Thiepval Memorial. No access will be permitted other than on the event transportation.

Can I drive straight to site?

No, due to security considerations no guests will be able to drive straight to the event. Guests will instead be able to use the event park and ride facilities, where they can go through the security checks and be taken onto site.

Can I walk to the site instead of using event transport?

No, due to security considerations no guests will be able to walk straight to the event, and access will be strictly controlled. Guests will instead be able to use the event park and ride facilities, where they can go through the security checks and be taken onto site.

What is the current travel advice for France?

The current travel advice from the Foreign and Commonwealth Office can be found here: https://www.gov.uk/foreign-travel-advice/france

Arrivals

What access is there to the event for people with disabilities?

The 1 July event will be accessible for wheelchair users and people with impaired mobility, and transport for guests with disabilities will be provided as part of the ‘park and ride’ transport onto site.

If you or your guest have impaired mobility, or are a wheelchair user, please remember to include this information when submitting your guest information, so we can ensure that all necessary arrangements are made.

What can I bring with me on the day, and what do I need to bring?

All ticket holders have been e-mailed about transport and travel arrangements, including what can and cannot be taken to the event. If you have not received this e-mail, or have lost it, please contact info@somme2016.org for more information.

Please remember that all guests will be subject to a bag search and metal detector scan, and will need to present their ticket and a valid passport on arrival at the event.

Can I arrive earlier or later than my allocated time?

Unfortunately we will not be able to change your arrival time. We have issued these slots, based on people’s preferences, so that all of our 10,000 guests can get to and from the site in good time. If you miss your allotted time, we cannot guarantee that you will get onto site in time for the event, or return in time for your onward connections.

Do I have to arrive with my guest?

Yes, due to security and logistics considerations it is important that you arrive and depart with your guest..

What is the security procedure that I will go through?

You will be asked to show your passport and your e-ticket so that we can check that you are indeed a ticket holder. You will also go through through an airport style search, and have any hand luggage searched. .

What should I bring with me?

You must bring your printed e-ticket and passport with you in order to gain access to the event.

Please note that you will not be able to bring large items of luggage with you to site, and we do not have storage or cloakroom facilities. You will be able to take one small bag per person, the equivalent to the size of a small handbag.

The decision over what items are allowed into the event rests with the French authorities on the day.  Guests risk having items confiscated, should they be deemed an offensive item by the authorities.

As you may be in your seats for some time, we suggest bringing a hat and sunscreen in the event of hot weather. You will be asked to remove your hat for the ceremony only.

The Event

Can I bring more than one guest?

Due to the high interest anticipated for this event tickets are limited to two per ballot application.  The event will also be broadcast live to large screens in a number of nearby towns, so that those without tickets can still participate.

Your guest does not have to be a UK resident or national. All guests will be subject to the same accreditation requirements as ticket holders.

Can I attend other events on the day?

Due to tight timings and security arrangements, our advice is that people should plan on only being at one event on 1 July 2016.

Can I bring my children

Due to the nature of the event, it is not appropriate for children under the age of 5 to attend.  The Organisers recommend that only children of 13 and over attend. All ticket-holders under 18 years of age on 1 July 2016 must be accompanied by a ticket-holding adult as their nominated guest in order to gain entry to the event.

Is there access for people with disabilities?

There will be full wheelchair and disabled access for the event, including transport between the nominated park and ride sites and the Memorial.

Who is organising the Event?

The event is organised by The Department for Culture, Media and Sport on behalf of the UK Government, working in partnership with the French Mission Centenaire. An event management company, HPower Group, have been appointed to deliver the event.

What should I wear to the event?

As this is a formal commemorative event with senior Royal and Government guests in attendance, we would ask all guests to dress accordingly. We suggest day dress or suits for ladies and lounge suits, summer suits or blazers for gentlemen, or suitable national dress for both.

In the event of particularly warm weather, we politely request that both ladies and gentlemen remain suitably and modestly covered –  shorts and sun tops will not be appropriate.

Much of the site is grass so we strongly recommend that all guests wear appropriate footwear. High heels and stilettos will not be appropriate.

We request that civilian guests do not wear hats during the service itself as they may obscure other guests’ view of the event (although hats may be worn at all other times and if the weather is hot we do recommend bringing a hat). Please note that in the event of bad weather, umbrellas may not be used in the seating area during the event. Waterproof ponchos, with hoods, will be provided.

Can I wear my father’s/grandfather’s/family medals?

Civilians wishing to wear family medals may wear them on their right hand side.

Can I lay a wreath on the monument?

After the service you will have the opportunity to lay a wreath or flowers in front of the monument. We ask that all tributes are no more than 17 inches in diameter. Poppy wreaths can be ordered from the Royal British Legion.

Will the event be televised?

Yes, the BBC and France 2 are showing the event in full. Other broadcasters will also be attending for news coverage.

The Ballot

What if I have not heard the outcome?

All entrants were informed of the outcome at the end of November, via the e-mail address supplied at the time of entry. If you have not received an e-mail we recommended you check your e-mail account settings in case it has been directed to a “spam” folder.

If you still cannot see an e-mail, you can email info@somme2016.org for confirmation.

Did descendants receive priority in the public ballot?

Due to the limited space at the site of the Memorial, it was not possible to invite all those who would hope to be there on the day, and given the 72,000 names on the memorial, and the huge numbers of families affected by the Battle, it was also not be practical to give preference to those whose ancestors fought in the Battle.

How was the ballot drawn?

The ballot results were drawn at random, and no preference was given to any one entry over another, based on date of entry, location or special circumstances.

All valid entries received by the organisers between 28 September and 18 November were included.

Other ways to get involved

What else is happening on the day in France?

In addition to the event at Thiepval, there will also be events held at the Lochnagar Crater, the Ulster Memorial Tower, the Canadian Memorial at Beaumont Hamel and the German cemetery at Fricourt. Many towns and cities within the region also have plans to mark the Centenary of the battles, and an overview of some of these can be found on the Somme Tourism website:
http://www.somme-battlefields.com/

We are liaising with the French authorities to screen the event live to a number of locations in the region.  Further details will be posted on this site when available.

There will also be a number of events taking place in the UK, details of which will be available later in the year.

What else is happening on the day in the UK?

The plans for marking the Centenary of the Battle of the Somme were announced recently; more details of ways of participating in nationwide Vigils, and in the national event in Manchester can be found on the GOV.UK website.

How can I get involved with the '141 days' at the Thiepval Memorial?

A daily commemorative event will take place at the Thiepval memorial between 2 July and 17 November. This will be open to the public, and it is hoped that as many people as possible will be able to participate.

It is being organised by The Royal British Legion, and full details, including how to attend and how you can participate in the event, please visit the Legion’s dedicated ‘141 days’ webpage.

Can I visit the site before or after the event?

Visitors to the event will have the opportunity to visit the monument and the cemetery after the commemoration service has ended.

The site will be closed to the public between 27 June and 3 July.

There will be restricted access from 16 June to 26 June and from from 4 July to 9 July. For more information please see http://www.cwgc.org/the-somme/visiting-the-somme.aspx